FAQs

Firstly try the Padlock Finder on our search page as this may help you find what you're after. On our website we include our more popular range of padlocks but we do stock hundreds of different sizes, types and key numbers. If you need something in particular please just get in touch.

If you have a credit card then large orders can be made through the website in the usual way. The site automatically generates the discounts as you go and you'll see this in the basket before you 'checkout'. If however you are purchasing over £250 and have a purchase order then you can submit it here: www.padlocks.co.uk/purchase-ordersPlease note that we do not accept purchase orders submitted via post or fax. It must be done online as part of our Environmental Policy. This also ensures it will be dealt with as fast as possible.

Paying online is now the most secure method of payment. It is commonly regarded as more secure than giving you card details over the phone. Since this such an important subject we have created a page dedicated especially to buying online safely with us.

We accept all major credit cards including Visa, Mastercard, Visa Delta, Visa Electron, Maestro and Solo. Currently we do not accept American Express. We are working on integrating PayPal but currently we do not accept it as a method of payment.

Yes but you will need to submit a purchase or to us by going to: www.padlocks.co.uk/purchase-orders

Please ensure you fall within the guidelines for paying via purchase order detailed on that page.

For orders up to 1.5kg we give you the option of shipping through Royal Mail. When you need an order in a hurry or for all orders above 1.5kg there is a courier option. All orders made before 2pm will be delivered to you the very next working day.

Orders received by 2pm are dispatched the same day and will reach you before 5pm if sent via the courier option. However, please allow up to 3 working days for delivery if your select Royal Mail shipping option.

You can login to your account at any time to see the status of any order. We will notify you of any change to delivery.

In certain circumstances yes we can export our products but all orders outside of the UK but only fore larger orders in excess of £250. Please contact us for more details.

If a courier order has not arrived on time we can track it and find out what the problem is. Rarely are orders late but sometimes unforeseen circumstances can cause delays. If you selected Royal Mail then in most cases you will receive the order within 1-2 days. However, Royal Mail do insist you wait at least 10 days for it to arrive before further action can be taken.

In the unlikely event that your goods are damaged please file a return by going to: www.padlocks.co.uk/returns

and follow the instructions on that page.

Your statutory rights set out under law allow you to return any unused product for a full refund within 14 days. To file a return please go to: www.padlocks.co.uk/returns

Please note that since we deal with security products special provisions do apply. Any padlocks that have been opened will be classed as used and non-refundable. This is to ensure that the locks have not been tampered with and can be resold as a security item. We do provide the full dimensions of every product on our site so there should be no reason that you cannot ensure it will fit before purchasing.

Any orders that have been made online and cancelled before 2pm will be refunded without charge. Orders than have been dispatched already can be returned for a refund but only on the price of the products and not our delivery charge. You will also be responsible for the costs associated with returning the items.

After each order you have the chance to give feedback on a form located on the final page of the checkout. You may lodge a formal complaint by post, telephone or e-mail using the details on our contact page.